Reservation Policy

Rooms

Room rates are confirmed at time of reservation. Four waterpark passes are included with a one-bedroom suite and six waterpark passes for a two-bedroom suite. Additional passes can be purchased for $21 per person per night plus tax.

For your convenience a $15 resort fee is added to your bill per night. Resort fee includes:

• High-speed Internet access
• On-site transportation using either our trolley or van
• In-room bottled water (two per night)
• Access to the 10,000 square foot fitness center, including daily fitness classes, steam, sauna, whirlpool and locker facilities (must be 16 years of age or older)
• $1.00 in game credits per night for use in the arcade
• All local, calling-card and toll-free telephone calls
• In-room coffee
• Newspaper delivered to your guest room upon request
• Incoming facsimile messages

Check-in time is 4pm and check-out is at 11am. You must be 21 or older to check-in to a room.

Cancellations

Guest room reservations can be canceled up to 72 hours prior to your arrival date without penalty. Within 72 hours, a penalty charge of one-night’s room and tax is applicable.

Advance Reservations

Advance reservations for guest rooms, dining, golf, tennis, and WELL spa services are strongly recommended.

Package Features

Packages do not include alcoholic beverages unless stated. All package components (golf, tennis, spa services and dining) should be reserved at the time of booking to ensure availability at the time of reservation. No refunds will be made for unused package components. Packages do not include resort fee service charge or taxes for all components included in the package. View packages and specials

Taxes

Rooms are subject to 8.5% state and local taxes.
Please note: Timber Ridge acts and cooperates with other organizations to make arrangements for accommodations and other services referred to herein. Timber Ridge is not responsible for acts of other organizations and does not assume responsibility for any delay, error, loss or accident, inclement weather, faults or negligence, injury or damage in respect to any person or property, however caused or arising.